Privacy Policy

1) Information We Collect
1.1 Information you provide directly

  • Account/Order data: name, company, billing/shipping address, email, phone, tax IDs, purchase history.

  • Inquiries/Support: messages, attachments, preferences.

  • Payments: We use third-party processors; we do not store full card numbers on our servers.

  • Job applications / B2B forms: résumé/CV, professional details you submit.

1.2 Information collected automatically

  • Device/usage data: IP address, browser type, operating system, referring pages, pages viewed, links clicked, date/time, language, approximate location, session logs.

  • Cookies & similar tech: pixels, web beacons, local storage (see Cookies below).

1.3 Information from third parties

  • Logistics & payment partners (e.g., carriers, fraud prevention, payment processors).

  • Analytics & advertising partners (e.g., aggregated traffic insights).

  • Public & B2B sources (e.g., trade shows, lead platforms) where permitted by law.

2) How We Use Information

We process personal information to:

  • Provide, operate, and improve the Services and our products.

  • Process orders, payments, shipments, and returns.

  • Respond to inquiries and provide technical support.

  • Personalize content, remember preferences, and measure performance.

  • Send administrative messages (order updates, policy changes).

  • Send marketing communications where permitted (you may opt out at any time).

  • Prevent fraud, enforce our Terms, and comply with legal obligations.

Legal bases (GDPR/UK GDPR): performance of a contract; legitimate interests (e.g., site security, product improvement, B2B marketing), consent (where required), and legal obligations.

3) Sharing of Information

We share information with:

  • Service providers / processors that help us run the Services (hosting, e-commerce, payment processing, shipping, email/SMS tools, analytics, customer support).

  • Business partners & distributors for fulfillment or support in your region (B2B context).

  • Professional advisors (legal, accounting), and authorities where required by law.

  • Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets.

We require processors to handle data only on our instructions and to protect it appropriately.

4) Cookies & Similar Technologies

We use cookies and similar technologies to operate the site and understand usage.

Categories we use

  • Strictly Necessary (e.g., session, security, cart/checkout).

  • Performance/Analytics (e.g., page views, navigation).

  • Functional (e.g., remembering preferences).

  • Marketing (e.g., email performance pixels; limited ad retargeting where applicable).

You can manage cookies in your browser settings or via site banners/tools where provided.
For Google Analytics you can opt out via: https://tools.google.com/dlpage/gaoptout.

5) Retention

We keep personal information only as long as necessary for the purposes described above—typically:

  • Orders & invoicing: 7–10 years (tax/accounting laws).

  • Account/support records: up to 5 years after last interaction.

  • Marketing lists: until you unsubscribe or your consent is withdrawn.
    We may retain data longer if required by law or to establish/defend legal claims.

6) Security

We implement administrative, technical, and physical safeguards designed to protect personal information (encrypted transport, access controls, least-privilege, backups). No method is 100% secure; please use strong, unique passwords and notify us of any suspected issues.

7) Your Choices

  • Marketing: click Unsubscribe in emails or contact us (see Contact).

  • Cookies: adjust browser settings or cookie banner preferences.

  • Account: you may request updates or deletion of account information, subject to legal retention needs.

8) Your Privacy Rights
8.1 EEA/UK/Swiss residents (GDPR/UK GDPR)

You may have the right to access, correct, delete, restrict, object, and data portability, and to withdraw consent. You also have the right to lodge a complaint with your local supervisory authority.

8.2 California residents (CCPA/CPRA)

You may have the right to know (access), delete, correct, and opt-out of sale or sharing of personal information; and to not be discriminated against for exercising these rights. We do not sell personal information for money, but we may “share” limited identifiers for cross-context behavioral advertising. You can opt out via cookie settings or by contacting us.

8.3 Other regions

We will honor applicable rights under local laws. Please contact us to exercise your rights. We may need to verify your identity and will respond within the time required by law.

How to exercise rights: Email privacy@acmeusa.net (or use the web form if provided). Authorized agents may submit requests with appropriate proof of authority.

9) International Transfers

We are based in the United States and may transfer data to service providers in other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred from the EEA/UK/Switzerland.

10) Children’s Privacy

The Services are not directed to children under 16 (or the age defined by your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child provided us information, contact us to request deletion.

11) Do Not Track

Some browsers send “Do Not Track” signals. Because there is no consistent industry standard, we do not respond to DNT at this time. We honor applicable opt-out mechanisms described in this policy.

12) Third-Party Links

The Services may include links to third-party websites or integrations. We are not responsible for their content or privacy practices. Review their policies before providing information.

13) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Effective Date. Material changes will be highlighted or otherwise communicated where required.